This privacy policy tells you about Caringo’s policies and practices for the collection, use, processing, storage, and disclosure of information that we collect about you through our sites and services, including the Web sites www.caringo.com and connect.caringo.com, collectively the “Caringo Sites”. Before using our sites and services, you will be asked to provide your authorization and consent, agreeing to the terms of this privacy policy and consenting to the processing of information about you as described here. The collection, use, storage, and disclosure of your personal data will be strictly limited to the terms for which you provide your authorization. For the purpose of this policy, the reference to personal data includes the term “personally identifiable information.”

If you have questions or concerns regarding this policy, please contact Caringo at privacy@caringo.com.

Information That We Collect and Use

We collect personal information from you when you register to access content and downloads on the Caringo Sites and when you request information from us about product and services. Examples of personal information are name, address, telephone number, e-mail address, company name, and so on.

We collect personal data about those who communicate with us such as e-mail address, user-specific information on what pages visitors access or visit, and information volunteered by the visitor, such as survey information and site registrations. This information is used to personalize our communications with you about products that are specific to your needs and interests. Rather than burden you with information that is not relevant or of interest to you, we try to target information that is specifically important to you. At any time, even after you have given authorization, you can opt out of receiving these communications by contacting us at privacy@caringo.com.

We use the information that we collect to improve the content of our Web pages by incorporating information that is relevant to our clients, to notify customers about updates to our products and the Caringo Sites, and to contact customers for marketing purposes that are related specifically to their needs and interests. From time to time we partner with third-party entities to provide specific services (webinars, events, technical paper distribution…). When you sign up for these services, we will share names, or other contact information that is necessary for the third-party to provide these services.

These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Caringo supplements the data it collects with additional data received from third-party sources, by using data append services. The additional supplemental data consists of contact, company, and industry data, as well as title, department, address, phone number, and updated e-mail addresses.

If you do not want to receive e-mail from us send an email to privacy@caringo.com with “unsubscribe” as the subject and the e-mail address(es) you would like to unsubscribe.

If you supply us with your postal address online, as well as your consent, you may receive periodic mailings from us with information about new products and services or upcoming events. If you do not want to receive such mailings at any point after your consent has been given, let us know by e-mailing privacy@caringo.com. Send us your name and address and we will remove your name from all lists that we use internally and/or share with other noncommercial organizations.

If you give us your telephone number online, and provide consent, you may receive telephone calls from us with information about new products and services or upcoming events. If you do not want to receive such telephone calls at any point after giving your consent, contact us at privacy@caringo.com. Send us your name and phone number and we will remove your name from all lists that we use internally and/or share with other noncommercial organizations.

We do not partner with or have special relationships with any ad server companies.

Customers and applicants can prevent their information from being used for purposes other than those for which it was originally collected and for which consent was given by contacting us at privacy@caringo.com.

Upon request, Caringo offers visitors the ability to have their information deleted or corrected for inaccuracies. To have your information corrected, contact us at privacy@caringo.com. We will respond to your request within the country-specific time frames, which can range from 5 to 30 business days.

If you use forums or blogs on Caringo Sites, you should be aware that any personally identifiable information you submit there can be read, collected, and used by other users of these forums, and could be used to send you unsolicited messages. Caringo is not responsible for the personally identifiable information that you choose to submit in these forums.

For each visitor to our Web page, our Web server automatically recognizes only the visitor’s domain name, but not the e-mail address.

Cookie Policy

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

This site uses Pardot which tracks visitor and prospect activities on our website and on Pardot landing pages by setting cookies on their browsers. These cookies are set in order to remember preferences (like form field values) when a visitor returns to your site. We also set a cookie for Pardot users that are logged into our app; this allows us to maintain the login session, remember table filters, and so on.

For more information on Pardot cookies and tracking, see the official Pardot page.

Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

In some cases we may provide you with custom content based on what you tell us about yourself either directly or indirectly by linking a social media account. These types of cookies simply allow us to provide you with content that we feel may be of interest to you.

Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

Log Files

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring and exit pages, operating system, date and time stamp, and clickstream data. This data is not considered personal data because it does not identify individual users. We use this information to analyze trends, to administer the site, to track users’ movements around the site, and to gather demographic information about our user base as a whole.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our legal rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.

We use third parties to provide services on our site such as e-mail service providers, Web content delivery providers, chat providers, community platform providers, product training providers, and sales lead tracking providers. When you sign up for these services, we share your personal information with the third party as necessary to provide that service. For a complete list of these service providers and the services they perform on behalf of Caringo, contact us at privacy@caringo.com.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Links to Other Sites

Caringo Sites contain links to other sites that are not owned or controlled by Caringo. Although we do not share your personal data with these other sites, we are not responsible for the privacy practices of such other sites.

This privacy statement applies only to information collected by Caringo Sites.

Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. If we decide to change our privacy policy, we will post those changes to this privacy policy page and to other places that we deem appropriate so that you are aware of what information we collect, how we use it, who has access to it, and under what circumstances, if any, we disclose it.

Contact Us

If you feel that this site is not following its stated information policy, you can contact us at the following address or phone number.

Caringo, Inc.

6801 North Capital of Texas Highway

Building 2, Suite 200

Austin, Texas 78731

We can be reached via the Web, by telephone at 512-782-4490, or at info@caringo.com for general questions

 

Last Updated September 14, 2016